Australian Desert Blooms Contact & FAQ
For delivery queries, such as customs laws, damage claims or terms of free postage, please scroll down to the “Frequently Asked Questions” section below.
If you are interested in visiting our Nursery, please scroll down to “Nursery Visits – Appointment Only” to read the conditions involved and then email us or fill in the contact form to make an appointment.
Alternatively, choose your preferred method of contact.
Frequently Asked Questions
Do Posted Plants Come With Pots?
No. All plants are sent bare-rooted, with no soil attached and wrapped in paper.
Damaged or Missing Plants - What Should I Do?
If the box has been damaged or crushed, please contact Australia post for a claim, not us, as we obviously can’t be held responsible for Australia Post’s handling of parcels.
Should the box be fine and the damage appears to be caused by the packaging process, then please contact us immediately and within 24 hours of receiving your parcel.
SEND US YOUR TRACKING NUMBER, A COPY OF THE ORDER THAT WILL BE IN YOUR BOX, AND A PHOTO OF THE CONTENTS, STILL IN THE BOX.
If the box arrives but there is no plant inside, please provide the order details that are in your box, for us to investigate. We cannot investigate without this.
Rest assured, all plants go through several checks before they are sent, so the likelihood of an empty box is virtually non-existent.
What about Customs and Quarantine Laws?
Contact your state office and request a quarantine certificate for the plants you want. Send us a copy by email and then we can send your plants. In particular, we cannot service WA, NT and TAS unless you provide a quarantine certificate.
It is your responsibility to know the laws of your own state, as we don’t know all customs laws and they are changing regularly. Unfortunately, we cannot provide a refund or store credit, if an item should be seized.
Due to the work involved in growing the plants and preparing the orders, we do not offer refunds. However, we may provide store credit or a code to use on your next order should your reason for a refund request sound reasonable.
When Will I Receive my Order?
Plants are sent through Australia Post and we send plants within two days of receiving your order. Email us a preferred post day, if required.
You will then receive a tracking number and notification email from Australia post on how your parcel is travelling.
Terms of Free Postage?
Free postage is given when you spend $85 or more on plants, unless you have a coupon and only if sent by regular post. If you require express post than you will need to pay extra postage for this service.
Email or phone us to make such arrangements.
Nursery Visits – Appointment Only
Why not make an appointment to visit the Australian Desert Blooms Cactus and Succulents Nursery?
Our only requirement is that you purchase at least one item first. You see, it is a private residence that you are coming to and because we work full time on the business, we will need to set aside time for your visit.
By making a purchase, you are showing genuine intent on meeting your appointment.
Conditions for pick up are very straight forward. Simply purchase one plant online and pay for it with postage included. We will then refund the postage when you arrive to pick up the rest. Alternatively, you can use the postage payment as credit to buy more on the day. Email us or use the contact form to arrange the day and time.
If you don’t show, or contact us to arrange another day, we will post you the one plant that you have paid for, easy as that.
Get In Touch
To make an appointment to visit the Nursery, request specific plants, order larger quantities or even to just make a general enquiry, please fill in the form below.